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Marketing and Business Development

The impact good customer service has on project outcomes

Chris Martin September 20, 2021 65


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Customer service is a part of our everyday lives, said DJ Craven of The Gildea Group.  During this episode on the impact customer service has on project outcomes, Craven shares his approach and explains a new approach to relationships now known as the Craven V.  In addition, you will hear how customer service as a core value has helped The Gildea Group grow and remain in business for over 60 years.

Within this episode, you will learn several tips necessary to avoid customer service mistakes including:

• A lack of communication
• Accepting your ego
• The use of bad judgment

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